Business Phone System: "Features in Action: video player imageAny business owner considering a new business phone system should look at reliability, pricing and customer support services. And though it may seem obvious, taking a critical look at the actual features of a phone system is crucial to the purchase decision. Especially in the age of cloud business solutions, hosted VoIP phone solutions have opened up many new efficiencies and capabilities for small to mid-sized businesses. They’re worth a closer look.

That’s why we created the new “Business Features in Action” video – to show business professionals how an advanced phone system can elevate daily operations and actually increase productivity.

This video provides a day-in-the-life look at a business owner named Vara and her office staff engaged in a busy work day and using the Vonage business phone service. Throughout the video, when an employee utilizes a phone feature, that feature is illustrated on screen to show how it works.  It’s a simple and practical way to see how select phone features work, particularly for those who have never experienced cloud-enabled phone features that aren’t available from traditional copper-wire providers.

Top Business Phone Features on Display

While the Vonage system comes with over 40 built-in features and a suite of add-on features, this video showcases a select group of both traditional features and cloud-enabled features such as:

  • Virtual Receptionist: Seamlessly and professionally connects callers to the right employees
  • Desktop Integration: Instantly provides caller information from leading business applications like LinkedIn, Intuit QuickBooks and on the employee’s computer desktop
  • Cloud-based Conferencing: Conference hosting of three or more participants
  • Call Reporting: An easy way to keep tabs on company call activity in real time and a great source of business data
  • Plug & Play Capability: Allows easy initial setup and adding extensions, as well as working from anywhere
  • Vonage Business Mobile App. Lets you use your mobile phone just like your desk phone, wherever you go

Why Features Matter

All business phone systems are different, and even similar features on competing systems can vary. A key for businesses shopping for a new system is choosing one with reliable features that will help them better serve customers and increase productivity. Cloud-hosted systems like our business VoIP solution provide exclusive features – such as Mobile Apps and call recording features like Call Monitoring – that cannot be found on traditional copper-wire systems. Business VoIP systems are also typically much less expensive than traditional solutions. For today’s competitive businesses, the right combination of business features, better pricing, reliability and customer support represents real value – both financially and in terms of productivity.

So why are so many companies moving their business phones to the Vonage Cloud? Check out the Business Features in Action” video and learn more.

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Holmdel, N.J. – September 9, 2014 - Vonage Holdings Corp. (NYSE: VG), a leading provider of communication services connecting consumers and businesses through cloud-connected devices worldwide, announces it has been selected to provide the communications functionality for the Dell Business Phone unveiled today.

The Dell Business Phone powered by Vonage Business Solutions™ is offered through Dell Enterprise Mobility Management. It is a rapidly deployed, wireless carrier agnostic and scalable communications service for any size enterprise. The cloud-based solution provides a separate business line on personal smartphones and tablets, allowing companies to seamlessly transition into BYOD (Bring Your Own Device) with increased security and control while saving on IT expenses.

“Vonage is pleased to team with Dell Software to help companies save time, money and valuable resources by transitioning from traditional telecom services to highly-flexible, feature-rich Internet-based communications,” said Wain Kellum, president of Vonage Business Solutions. “With Dell Business Phone, we’re enabling increased employee mobility, flexibility and productivity through the use of their own devices for all forms of business communications.”

“Vonage Business Solutions provides the ideal platform to help Dell Software address BYOD’s challenges, especially when it comes to increased employee mobility and IT costs,” said Neal Foster, executive director of mobility and integrated solutions for Dell Software. “Vonage Business Solutions’ proven, reliable and scalable cloud-based communications platform, combined with Vonage’s deep mobile expertise, allowed us to develop this new solution, enabling businesses to move into BYOD with confidence.”

The migration of businesses to hosted cloud-based communications systems is driven by the desire to cut costs while increasing flexibility and efficiency. The Dell Business Phone powered by Vonage Business Solutions is an example of how enterprises of all sizes can use cloud communications to reduce expenses, while helping employees to increase productivity with a high quality, feature-rich solution for business communication.

Diane Myers, principal analyst at Infonetics, commented “we are seeing large enterprises moving to cloudbased communications. Drivers include reducing the burden of managing the constant upgrade cycles, having access to continued enhanced capabilities, simplified management, and the ability to support a large number of locations and remote and mobile employees with a common platform.”

Vonage continues to leverage its mobile technology across its branded offerings to create greater utility of services, enabling consumers and businesses to communicate whenever they want, wherever they are and from whatever device they chose. And now, through the introduction of the Dell Business Phone, Vonage’s technology is being used to power third-party communications solutions.

The Dell Business Phone, which is delivered through Dell Mobile Workspace, the secure, managed enterprise workspace within Dell Enterprise Mobility Management (EMM), will be available in October 2014. The solution is ideally suited for businesses of all sizes, providing an array of features for workrelated communications, including voice, individual and group text messaging, call recording, conference calling and three-way calling, while securing enterprise phone data and extending call coverage over Wi-Fi to help businesses control costs. Using VoIP over Wi-Fi can eliminate international long-distance and roaming charges and greatly reduce both cellular voice minutes and expensive mobile data usage.

Vonage Business Solutions is the fastest growing major hosted cloud communications provider in the small and medium business segment with more than a 50% revenue growth rate year-over-year. Using its mobile technology and cloud-based communications platform to power third-party solutions, like the Dell Business Phone, allows the Company to enter the large enterprise market.

About Vonage
Vonage (NYSE: VG) is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide, with approximately 2.5 million subscriber lines.

Vonage provides a robust suite of feature-rich, affordable residential and business communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones. Vonage’s residential service is sold on the web ( and through telesales and regional and national retailers, and its business service is sold through Vonage Business Solutions ( telesales and channel partners.

Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage® is a registered trademark of Vonage Marketing LLC, owned by Vonage America Inc.

To follow Vonage on Twitter, please visit To become a fan on Facebook, go to To subscribe on YouTube, visit

Say “open for business” with a robust phone system that keeps start-up costs down – 30% savings + no annual contracts!


The global fundraising phenomenon for the ALS Association landed at Vonage Business Solutions, courtesy of a challenge by Vonage CEO Marc Lefar. The Ice Bucket Challenge has become a viral sensation, and has raised more than $90 million to combat the deadly disease. The Atlanta-based office joined colleagues in Brazil, Israel, United Kingdom and the head office in New Jersey to get drenched for a worthy cause.

As part of the challenge, Vonage pledged to donate $10,000 to the ALS Association on top of the funds raised by the employees. The ALS Association will be using the funds raised by the Ice Bucket Challenge for its continued research for new treatments and a cure, as well as to help those struggling with the disease.

The ALS Association was founded in 1869, though it wasn’t until the 1930s when famed baseball player Lou Gehrig was diagnosed that the disease garnered international attention. Amyotrophic Lateral Sclerosis is a neurodegenerative disease that attacks the nerve cells in the brain and spinal column of those affected, degenerating and eventually destroying the motor neurons used for muscle movement. During the later stages of the disease, patients may become totally paralyzed or even die. It is estimated that approximately 30,000 Americans have the disease.

To learn more about the ALS Association’s Ice Bucket Challenge or donate to the cause, visit their website at

About Kari Lloyd

Kari Lloyd is a Content Specialist and Writer with Vonage Business Solutions. Though she is a Chicago native, she has lived in Atlanta for 2 years and London, UK before that. As a former rock journalist, she's a huge music fan and an avid foodie.