Conway Tours has served all of southern New England since 1926. They’ve been in business for over 85 years and have approximately 90 employees. They are one of the leading tour companies in New England with a large variety of air and motor coach tours.
The Tour Company’s Phone System Challenges:
Conway Tours was formerly using an American Teleconnect in-house PBX system with Iwatsu Omega phones as their business phone solution. Their old PBX system was based on analog telephone lines and was becoming outdated and wasn’t easy to customize.
Conway tours needed a complete virtual reception system along with voice mail and call forwarding capabilities. Peter Conway is the CEO of Conway Tours and oversees all aspects of the company, and notes , “Our phone system is still our number one sales channel so obviously we didn’t take this decision lightly.” It quickly became clear that a hosted PBX system would provide the ease of customization with the feature set they needed.
Vocalocity (now Vonage Business Solutions) Success:
In researching a new phone system, Peter Conway looked to his family for advice. “My brother and sister in Miami both work for companies featuring Vocalocity [now Vonage Business Solutions] systems, which they were most satisfied with for an attractive monthly rate.”
On his siblings’ recommendation, Peter chose to go with Vocalocity because of the attractive low monthly flat rate service, and rich feature set he wanted. Vocalocity’s virtual receptionist allows him to easily change his phone menu options as tours change or new services are offered.
In the travel industry, things are often subject to change, so Peter appreciates the ease of customization that Vocalocity provides. “We are now able to more efficiently direct and handle calls for our clients,” he says. “I am saving approximately $200 per month and no longer have equipment maintenance issues.”
Vocalocity’s customer support team has the experience and training to help every customer to set up their phone system exactly the way they want it. Vocalocity’s IP phones are plug-and-play, meaning that all you have to do is plug in your phones and they are ready to make and receive calls.
“Our Vocalocity installation team did a fantastic job of assisting in the setup of our new system. The improvement can be summed up simply; our clients’ needs are taken care of quickly and efficiently with our new system.”
Peter’s favorite features are Never Miss A Call, the Online Customer Portal and the Virtual Receptionist.