VoIP for General Contracting: CW Building
Construction firms represent the quality of their work with every construction project they take on. CW Building and development is a diverse General Contracting firm that can complete any type of project. They perform the majority of construction work themselves, as opposed to hiring subcontractors to complete the job. They specialize in commercial and medial office tenant improvements, retail and restaurant tenant improvements; as well as ground up commercial, hospitality and residential construction projects.
Over 90% of CW Building and Development’s work is fast track, and the job has a very tight schedule for completion. CW Building needs a professional communication system that can tie employees together and keep them in contact with customers.
Traditional phone systems can provide the connectivity that construction businesses need, but at a very high price and without much flexibility. CW Building and Development decided to use a cloud PBX from Vocalocity (now Vonage Business Solutions) because of the cost savings, and also because of the dynamic flexibility it provides.
A cloud PBX service provides business phone service via the internet. All of the calling functionality and features a business needs for a professional communication system are provided at a low monthly flat rate. Unlimited extensions provide unlimited nationwide long distance calling, and include a wide range of business grade features for an affordable flat rate price. Construction businesses like CW Building and development benefit from low cost calling and big business features at the same time.
With features like Caller ID, Call Logs, Virtual Receptionist, Voicemail to Email, and Work From Anywhere included standard, construction businesses can get a lot more bang for their buck. The call forwarding feature allows construction firms to forward calls to certain extensions to mobile numbers.
This feature is easily turned on and allows project managers to always be stay in touch from their business phone number.
CW building and Development also enjoys Vonage Business Solutions’ (formerly Vocalocity) add on Call Recording feature, which allows them to keep track of calls to ensure accuracy. With Call Recording, construction companies can be sure they know exactly what was discussed on a call, so that there is no guess work in interpreting a client’s needs.