Elder Care using VoIP services: Happier at Home Debbie Marcello-Bernacki
Happier at Home is an in home healthcare provider for elderly persons. They are located in Fairport, New York, and are devoted to helping seniors continue to live at home, as well as manage a disability or illness without needing an institution. Their mission is to “ensure a better quality of life for our elderly clients and their families by providing dependable and affordable home health care.”
Debbie Marcello-Bernacki is the CEO and has over 20 employees that assist their clients. Part of Happier at Home’s mission is to provide patients with the same caregiver for all visits, to create a trusting and comfortable experience. Happier at Home provides only certified caregivers that have been rigorously screened, not only for their professional qualifications, but also for their ability to uphold the Happier at Home mission.
Before switching to Vocalocity (now Vonage Business Solutions), Happier at Home was using traditional land line phone service as their healthcare phone system. Traditional phone service is not as cost effective as a business VoIP system like Vonage Business Solutions.
After getting a recommendation from a friend, Debbie investigated Vonage Business Solutions’ (formerly Vocalocity) phone service for her healthcare business. After doing some research, Debbie chose to switch because of the cost savings a phone system from Vonage Business Solutions could provide.
In addition to cost savings, business VoIP offers many features beyond just connecting calls. For a lower monthly rate, Happier at home now gets unlimited calling, with a Virtual Receptionist, Voicemail to Email, Never Miss a Call, and more, all included standard. Vonage Business Solutions’ phone system can tie multiple locations together under the same phone system, and connect employees on the go by easily forwarding calls to cell phones.
The Virtual Receptionist is a useful phone menu that greets callers when they dial into your company. The Virtual Receptionist is easy to customize, and can be used to give directions, information about healthcare services, hours of operations, and connecting calls. The dial by name directory allows for callers to reach a particular person’s extension by dialing the first 3 letters of their name.
Many healthcare practices have found success with Vonage Business Solutions VoIP system. For healthcare businesses like Happier at Home, Vonage Business Solutions keeps costs low, but maintains the professional presence they want to project.