For 25 years, Unishippers has been the trusted shipping advisor for over 50,000 customers, annually providing them with a complete, individualized shipping solution. Adam Scott of Unishippers runs both a Sales and Appointment Setters team from the Knoxville, Tennessee office. Adam used to spend a large portion of his time sitting with his team members and listening to calls with them at the office. A few months ago, Adam started using Vonage Business Solutions’ (formerly Vocalocity) Company Call Recording service and now it takes him half the time to train his team, because he can listen to calls and assess employee performance on his own time, and then schedule a meeting to train employees based on the recorded calls.
“CCRS doesn’t only save me time, but it speeds up their learning. My appointment setter has increased in productivity by 25-30%. As an owner, I have my own responsibilities, and now I can spend my time more efficiently and listen to these in my down time. It’s definitely helping our efficiency; since September, we’ve doubled in size and Vocalocity [Vonage Business Solutions] has just been incredible.”
To read more about how the Company Call Recording Feature can help you and your business, visit our Company Call Recording page. Vonage Business Solutions also offers On-Demand Call Recording, for when you only need to record some calls, such as interviews.