Call Continuity

Automatic rerouting in the event of an emergency.

In the event of an emergency during which Vonage Business Solutions (formerly Vocalocity) is unable to route calls to your Vonage phones, our call Continuity Service will reroute your calls to a backup number of your choice.

Additionally, Call Continuity Service has been enhanced to detect when your phone loses its connection with Vonage. If you experience a local emergency such as a power or Internet outage, Vonage will reroute your calls to a specified backup number. It is very important that you configure this feature at your earliest convenience.

How Do I Get Call Continuity?

The good news is that this critical service is FREE for all Vonage Business Solutions customers. Existing customers simply need to log into their Admin Portal and configure their settings to update Call Continuity Service with a phone number of their choice.

And if you update the Call Continuity Service from an extension page – such as a service or sales department extension – the system will automatically update the backup number for all direct dial numbers associated with that extension.

Why is This Important?

Power outages happen, and sometimes your Internet connection goes down because of an ISP provider issue. In these events, you don’t want to have your business communications compromised, which is why our team developed this important feature to keep your business up and running no matter what obstacles come your way.

To learn more about how this can benefit your business, call us today at 1-877-862-2562.

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