$2.99/mo/ext. with Desktop
The Salesforce.com plugin for the Desktop allows you to link your Salesforce.com account to your extension(s). The Desktop and the Salesforce.com plugin not only make adding
new contacts easier, you can also integrate your client or lead interactions with Salesforce.com activities.
Plugin launches with incoming call
When your phone rings, the Desktop launches the Salesforce.com plugin and automatically displays your caller’s information on your computer screen.
The Salesforce.com plugin identifies your callers and presents your company’s contacts, leads and accounts.
Full screen view highlights record details
Instead of trying to search your database while listening to the call, you have all of the information at
hand – immediately.
When you’re finished taking notes or logging a case, just save and close the application.
Improve sales, customer service and consulting efforts by improving the speed and quality of information available with each call.
The Salesforce.com Plugin is compatible with the Service Cloud Professional, Enterprise and Performance Editions. The plugin establishes an API link between Vonage Business Solutions (formerly Vocalocity) and Salesforce.com. Compatibility with Professional requires the additional Web API service.
How Can I Get the Salesforce.com Plugin?
To get the Salesforce.com plugin, you must first have the Desktop installed. If the program is not yet installed, visit the Desktop page to download and install the application. Then, call 855-367-4322 to have Vonage Support configure your account to work with Salesforce.com. For more information on how to install, configure and use the plugin visit the Knowledge Article for Salesforce.com.
To learn more about Desktop, visit the Desktop product page.