Music On Hold – Better Wait Experience with VoIP Phone Calls
Have you ever called a company and been put on hold, and then all you hear is complete silence? It feels as if you have had the door shut in your face, and you are left wondering if the person has just hung up on you.
As a small business owner, you want to make sure that your customers and potential customers feel like you care about them. Vonage Business Solutions’ (formerly Vocalocity) Music on Hold feature is a very important part of indicating to your callers that you are a professional company that has its customers’ interests at heart.
A Premier On-Hold Experience for Your Customers
Vonage offers music on hold as a free feature to all our customers. Included with every account are four standard options to choose from. You can easily set and change the music your customers hear from the Vonage Business Solutions Administrator Portal.
In addition to the standard included music, Vonage customers also have the option of uploading their own music, or customized recording. Adding your own on-hold music is a great way to personalize the experience your customers get.