Voicemail Transcription sends a text version of voicemail messages to the email address of your choice. The written transcription is delivered to the end user’s email address and/or email-enabled mobile phone together with the audio file of the message.

Vonage Business Solutions provides a no-cost trial of Voicemail Transcription service to all users on your account. After the trial period you may continue the feature as a paid service on select extensions of your choice.

Benefits of the Service

  • Voicemail Transcription service is fully automated, using state of the art voice recognition technology.
  • No live agents are involved in transcribing voice mail messages.
  • By using automated technology in the virtual environment, we can ensure complete privacy for your end users and rapid delivery of the transcribed message.
  • Transcriptions are delivered for any user who has activated voicemail-to-email delivery in the user interface.

Usage with Your Phone System

This feature is particularly convenient for employees who are often in meetings or on the go and need to check voicemail without listening to the entire message. The transcription can be read on smartphones equipped with email capabilities, allowing users to read their virtual voicemail discreetly from a handheld device.

How Do I Set Up My Preferences?

Activating Voicemail Transcription is easy to do from the Administrator Portal.