Scope of This Notice

This Privacy Policy is to inform you of Vonage Business Solutions’ privacy practices and provide information about the ways in which information collected by Vonage is used and disclosed.

Our Commitment to Privacy

At Vonage, your privacy is important to us. We have provided this Privacy Policy in order to explain the way your personal information is collected, used, and disclosed.

The Information We Collect

This Privacy Policy applies to all information collected by or which you submit to Vonage, whether on our websites, through our mobile or other proprietary applications, or by fax, e-mail, phone or otherwise, including personal information. “Personal information” is information that reasonably can be used to identify an individual.

Vonage collects personal information when:

• you make purchases;
• you request support for Vonage services;
• you use Vonage services, including when you visit our websites or use proprietary applications;
• you request information or materials;
• you participate in surveys and evaluations;
• you participate in promotions, contests or giveaways;
• you submit questions or comments to us.

The types of personal information collected may include (but are not limited to):

Information We Collect Directly From You.
We may collect the following types of information directly from you, such as when you register for our services or contact us with questions:
• your first and last name;
• your title and your company’s name;
• your home, billing, or other physical address (including street name, name of a city or town, state/province);
• your e-mail address;
• your telephone number;
• any other identifier that permits Vonage to make physical or online contact with you;
• any information that Vonage collects online from you and maintains in association with your account, such as:
• your Vonage username,
• your Vonage password,
• your credit card account information.

Information We Collect About Your Use of Our Services.
When you use Vonage services, we collect information about the services you use, including but not limited to:
• the type of services you have used;
• the date, time, duration, and other information related the services you have used;
• where applicable, the number you have called, the number you have called from, the number from which inbound calls are placed, the number to which inbound calls are placed, and other relevant calling information.

Information We Collect Automatically.
We may automatically collect the following information about your use of our website or services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our websites and or use our services; and the referring URL, or the webpage that led you to our site.  We also may collect the following information about your use of our mobile application: mobile device ID; location and language information; device name and model; operating system type, name, and version; your activities within the application; and the length of time that you are logged into our application.  Please see the section “Cookies and other Tracking Mechanisms” below for more information about our use of cookies and other tracking mechanisms.

Using Your Personal Information

Vonage uses the personal information you provide to:
• create and maintain your accounts;
• process, fulfill, and follow-up on your orders;
• register your services;
• answer your questions;
• register you in programs (per your request);
• send you information, including promotional emails;
• send you surveys;
• provide information related to your account and the products or services you purchased from us.

We also use this personal information to provide you with information related to your account and the products or services you purchased from us, to better understand your needs and interests, to improve our service, and to personalize communications.

Sharing Your Personal Information

Unless you consent, Vonage will never share the personal information you provide to us except as described below. Vonage may disclose your personal information to third- parties under any of the following circumstances:
• As necessary to process and fulfill orders, to conduct billing/credit card processing, to provide our services, and for e-mail housing.
• To our service providers, including third- party vendors, service providers, contractors or agents who perform functions on our behalf.
• As required by law (such as responding to a valid subpoena, warrant, audit, or agency action, or to prevent fraud).
• In the context of a business transaction, such as a merger, acquisition, consolidation, or divestiture, or as part of a bankruptcy proceeding.
• We may share aggregate and de-identified information about users with third parties for marketing, advertising, research or similar purposes. For example, we may provide aggregated information about users to describe our services to current and prospective partners and other third parties.

Your Choices About Receiving E-Mail

Vonage may send you e-mail about your account, about the services you have purchased, to remind you about services that are available, or in response to your questions. Vonage may also send you e-mail with information and/or special offers about products and services that may be of interest. In addition, with your assent, we may share your email address with our business partners who may also send you promotional emails.

Vonage gives you the ability to opt-out of receiving promotional emails from us at any time, by following the opt-out or unsubscribe instructions contained in each promotional e-mail sent by Vonage or by contacting Vonage as provided below and requesting that you be unsubscribed:

• Email: billing@vonagebusiness.com
• Telephone: 1-866-901-0242

If you opt-out of receiving promotional emails from us, we may still send you e-mails about your account or any products or services you have requested or received from us. In addition, you must opt out separately from receiving promotional emails from our partners by following the opt-out instructions contained in such emails from those business partners; your unsubscribe request to Vonage does not opt you out of future emails from business partners with whom we have already shared your email address. Please note that it may take up to 10 business days for us and our business partners to process your opt-out requests.

Cookies and Other Browser Information

We and our service providers use cookies and other tracking mechanisms to track information about your use of our websites and services.  We may combine this information with other personal information we collect from you.

Cookies.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. We may use cookies to make it easier for you to navigate our websites and services, to customize the content and services we make available to you, to enable a faster log-in process, or to track your activities at our websites.

All sections of Vonage’s websites where you are prompted to log in or that are customizable require your browser to accept cookies. If you do not want your information to be stored by cookies, you can configure your browser so that it always rejects these cookies or asks you each time if you accept them or not. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use certain services or features of our websites if you disable cookies.

Clear GIFs, pixel tags and other technologies.  Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies.  In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We, or our service providers, may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our websites to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage.  We, and our service providers, also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Parties.  We use automated devices and applications, such as Google Analytics, to evaluate usage of our websites and, to the extent permitted, our services and proprietary applications.  We also may use other analytic means to evaluate our services.  We use these tools to help us improve our services, performance and user experiences.   We may also engage third parties to track and analyze website data.  We use the data collected by such third parties to help us administer and improve the quality of our website and to analyze website usage.  Such third parties may combine the information that we provide about you with other information that they have collected.  This Privacy Policy does not cover such third parties’ use of the data.

About Links to Other Sites

Our websites may contain links to other sites operated by third parties. Vonage does not control the information collection of these third party sites; this Privacy Policy does not apply to such third-party sites. If you have questions about the data collection procedures of linked sites, please contact those companies directly.

How to Contact Us

Vonage gives you the ability to access, modify or update your information at any time. Also, if you have any questions about any of these practices or Vonage’s use of your personal information, please feel free to contact us via email at billing@vonagebusiness.com or calling Vonage at 1-866-901-0242. Vonage will work with you to resolve any concerns you may have about this Policy.

Changes to this Privacy Statement

Vonage reserves the right to change this policy from time to time. If we do make changes, the revised Privacy Policy will be posted on this site. A notice will be posted on our homepage whenever this Privacy Policy is changed in a material way.

This Privacy Statement was last amended on January 11, 2013.