Small Business VoIP

If your team is constantly fielding more calls than they can comfortably handle, it’s probably time to consider a VoIP business phone system.

High call volumes are hard to manage with traditional landline systems, unless you invest in a lot of expensive hardware. But with VoIP for business, you can easily add extra lines, extra users, and extra features to your phone system without breaking the bank.

With Vonage Business Communications, you can easily manage high call volumes thanks to features like Call Queueing and Auto Attendant. You can also make and receive calls from anywhere, so you don’t need to be tied to your desk phones.

So, if your call volumes are going up, it’s definitely time to think about switching to VoIP.

Communications are a key part of any modern business, and you need a communications system that can help you scale, not hold you back.

Legacy phone systems are hard to scale. It’s not just that the hardware and wires they need are expensive — installing new lines is also difficult and disruptive. 

What’s more, to scale up your landline system you need enough space to place several new landline desks, not to mention the overhead costs of lighting and heating that space during work hours.

Not so with VoIP. Small business VoIP solutions typically get more cost-efficient as you scale. Expanding your VoIP network is often as simple as adding new users to your account, and there is no need to install extra wires and hardware.

All in all, when scaling your business and looking for a communications option that will effortlessly scale with you, a good VoIP system is the obvious choice.

Scaling doesn’t have to be a permanent endeavor with a VoIP system, either. You can also easily drop — and stop paying for — lines and users when you need to. For instance, a retail business may add employees during the holiday season to manage a high influx of call volume, as well as need new lines for this staff. When the holiday season ends, these businesses can easily scale down or remove the extra lines to match normal call volume.

Landline systems offer very limited mobility. To make and receive calls from your business landline, you need to be right by your extension. This makes it hard to adopt the kind of flexible hybrid/remote work model that a lot of modern employees expect from their workplace.

With business VoIP phone services, however, you and your employees can make and receive calls from anywhere with an internet connection, including on mobile devices. So, anyone with a VoIP mobile app on their device can use your VoIP network, no matter where they are in the world.

This enables a much more flexible work approach. If employees want to work remotely, they can, and still have full access to work communications.

With a VoIP system, you not only get an optimized, modern system offering great ROI, you can also make savings in multiple areas of business.

For example, the cost-per-call of VoIP is usually a lot lower than it would be if you were using a landline provider. This is especially true when you go with a provider like Vonage, which offers a flat monthly rate no matter where or when you make your calls (although you may still have to pay international tolls).

Similarly, your VoIP system can save you a lot of overhead costs, as you no longer have to invest in landline infrastructure and can switch to a cost-efficient hybrid/remote work model.

Best of all, you get all of this for relatively low initial outlay.

It is very easy to get started with a VoIP provider like Vonage. 

Once you’ve picked the right plan for you and signed up, you can be making calls and using your new system within moments of downloading our app. And you don’t even have to download the app if you prefer not to — you can access your system via your desktop browser.

Onboarding is also very easy with Vonage. Our system is designed for both ease of use and ease of adoption, so you don’t need to worry about spending hours training new employees on how to use the system. We also offer a comprehensive library of support materials as extra resources to help new employees learn the system. 

If people do have a hard time getting to grips with your communications solution, there’s always support on hand, and we have plenty of troubleshooting resources available.

A small business VoIP system gives you improved communications flexibility. Even if you don’t want to adopt a hybrid/remote work model, the flexibility of VoIP is still a bonus.

For example, when you’re running a small business, you often have to multitask. This means that you can’t spend hours a day sitting in your office waiting for the phone to ring. You may have to be out at expos, or in meetings, or even just commuting from place to place.

With VoIP platforms, you don’t have to miss any vital calls or other communications when you’re away from the office. Instead, people can reach you via your business number no matter where you are. Don’t want them to reach you? It’s easy to forward calls to another extension or department, anytime you like.

This flexibility isn’t just limited to calls, either. A unified communications system like Vonage Business Communications offers a complete communications package, including channels like SMS, email, and instant message chat.

This opens up your communications options and generally adds flexibility to your communications strategy.

VoIP systems give small businesses the tools they need to be truly competitive. 

With VoIP-based solutions like Vonage Business Communications, you can access features like AI and call administration tools for a very cost-efficient price. This helps to optimize your communications strategy.

Improved internal communications results in better employee productivity. When your employees can easily communicate, they’re able to collaborate and resolve issues more quickly, all of which helps drive business results. VBC also offers analytics on how different employees or departments are using the platform. These insights can then help you to further streamline processes and workflows. 

With the right tools to support employee productivity and collaboration, your business can become a force to be reckoned with in your market.