Using a Softphone for Travel or Telecommuting

If you’ve never heard of a softphone, it’s time to stop using your cell phone to make business calls while on the go and take advantage of two great Internet solutions. Vonage Business Solutions (formerly Vocalocity) offers two VoIP softphones, the X-lite 4.0 and the eyeBeam 1.5 by CounterPath.

A softphone just means that you’re not using “hardware” to make a call. Instead of plugging a physical phone into the outlet in your hotel room or carrying your desk phone back and forth between your main office and home office, a softphone allows you to access your Vonage business phone system through your computer.

VoIP Softphones Integrate with Vonage’s Hosted Solution

After configuring your softphone software with your Vonage account information, you’re ready to start making and receiving calls. Just plug in your USB headset, launch either the X-lite 4.0 or eyeBeam 1.5 software, and use the helpful phone-like interface on your computer to make your calls.

Do I Still Need an Office Phone?

While softphones are great for remote employees who work in a different part of the country or travel frequently, they are typically used as a resource for travel and not as a replacement for a permanent office phone. While you get great features and accessibility with the CounterPath eyeBeam 1.5 and X-lite 4.0, traditional desk phones do provide more features for business-class communications.