Have you found yourself wondering what VoIP is? Maybe you’re still unsure of the concept of PBX, or how a phone system could be based in a cloud. We understand. At Vonage Business Solutions, we aim to ensure you’re completely comfortable regarding about our products and services so you can make an informed choice that’s right for you and your business. Though changing your phone system can seem like a huge task, Vonage Business Solutions strives to ensure it’s an easy process. From simple questions on the basics all the way to the more complex system questions, we’ve got you covered.

Can’t find your question below? Need something else? Feel free to give us a call at 1-877-862-2562  for a no-hassle, friendly conversation about how our cloud-hosted business VoIP solution is built to work for your business. You can also fill out the form to the right and one of Vonage’s representatives will be glad to assist you.

VoIP Academy

What is VoIP?

Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet rather than over traditional phone lines. Speech is converted to packets of voice data which are sent. If you’d like to learn more about VoIP terminology, click here.

What is the difference between analog and VoIP phones?

Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the internet over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.

How do you make calls over a VoIP connection?

The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.

The Benefits

What are the benefits of VoIP?

VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also far more versatile than analog telephony with features such as voicemail-to-email, find-me/follow-me and simultaneous ring that can be managed from an online interface.

Why should I choose a VoIP phone service?

VoIP is a great way to reduce phone bills and to improve the professional appearance of a small office. Many business VoIP features are included, such as Virtual Receptionists, Dial-by-Name, Virtual Departments and Call Queuing. These features can make the customer facing presence of a small business much more streamlined, professional and efficient.

What are the benefits of Vonage Business Solutions?

Vonage Business Solutions (formerly Vocalocity) provides the greatest value for the phone system and service needs of small businesses by delivering the most features at the lowest cost with superior customer service and reliability. So you will enjoy big business functionality at a small business price.


Is there a conference calling feature for larger groups?

If you regularly find yourself using a third party for conference calls, then Vonage Business Solutions’ Conference Bridge feature can save your business both time and money. Easily configured from your Vonage PBX, this service has a dedicated number, is password protected and has no per-minute fees. You can host conference calls of up to 30 people without having to plan ahead or work through another provider.

What is Unified Messaging?

Unified Messaging is using a service like Vonage Business Solutions (formerly Vocalocity) to integrate all fax, email and voicemail communication services into a single inbox.

Do you have ring groups/call groups/virtual departments?

Yes. We have a Call Groups feature that rings multiple extensions simultaneously.

Can I forward calls to my mobile device?

Yes, our service will allow you to forward calls to your mobile device or any other phone number.

Can I have professionally recorded greetings?

Yes, you can record any greeting and upload it to your account as a .wav or MP3 file at any time.

Do I really need all of the features that Vonage Business Solutions offers?

Maybe, maybe not. Use whatever you need, and any unused features will still be available should your business requirements change in the future.

Do you offer conferencing options?

Yes, every extension comes with 3-way calling included. A conference bridge for up to 30 callers is available as an additional feature.

Do you support 911 emergency services?

Yes, Vonage Business Solutions (formerly Vocalocity) is fully compliant with all 911 emergency service regulations.

Does Vonage Business Solutions support extension dialing?

Yes, Vonage Business Solutions (formerly Vocalocity) supports extension dialing.

Is there more I can do to learn about Vonage Business Solutions’ features?

Explore the Hosted PBX Resources pages on our website or contact a Business VoIP sales representative for a personal demonstration and consultation.

How do I check my voicemail?

You can check your voicemail in four different places: (1) Directly from your IP phone. (2) By calling in remotely and entering your PIN. (3) By email though voicemail-to-email. (4) Through visual voicemail in the online interface.

Software & Equipment

Do I need a phone line or special equipment to make this work?

All that is required is a broadband connection with a modem and a router to use Vonage Business Solutions’ (formerly Vocalocity) Hosted-PBX service.

What software do I need to install?

None. Vonage Business Solutions (formerly Vocalocity) is entirely web-based and can be accessed from any internet browser.


How much does service with Vonage Business Solutions cost?

Vonage Business Solutions offers a range of plans that allow you to build the best plan to suit the needs of your business. Unlimited national calling extensions start at $39.99 per month. In order to find the best plan for your business, get in touch with one of our representatives for a custom plan. They’ll be happy to show you how you can save over 30% on your business phone costs.

What extra charges can I expect each month?

Vonage Business Solutions has multiple business VoIP phone plans to suit both your needs and budget. One of our most popular is the Unlimited Extensions plan, which features one low-cost flat rate per extension for unlimited calling in the US and Canada. Alternatively, some of our customers prefer our Metered Extensions plan, which also incurs a small per minute charge. No matter what plan you select, most of our customers save 30% or more* on their business phone charges by moving to the Vonage Cloud.

If you’d like to know more about our cloud-hosted business phone solution, please get in touch with one of our helpful representatives by calling 1-877-862-2562. They will be glad to outline plan details, helpful features and how moving to VoIP can help power your business.

What are the different payment options?

Vonage Business Solutions’ Billing Portal allows customers to set up and arrange payments for their account through either a credit or debit card online. You can also track payments, see statements and manage the features and services you’re signed up for. Should you ever have a question about your bill, you can easily connect with one of our representatives by calling 1-866-901-0242 Monday through Friday from 9am – 9pm EST.

What is your per minute pricing?

Vonage Business Solutions has several different pricing plans to fit your business. Selecting the correct one for you depends on your level of usage, number of users and other factors. For example, our Unlimited Extensions plan features a low-cost monthly rate for business VoIP service, whereas our Metered Extensions offers a low monthly rate with an additional per minute charge, making it ideal for less frequently used lines. Finding the right plan for your business can help you save up to 30% or more*. Get in touch with one of our friendly representatives today at 1-877-862-2562 to learn more about how our business VoIP system might work best for you.

Are there charges for checking messages?


What kind of commitment do I have to make to Vonage Business Solutions?

Our customers are usually surprised to find out that Vonage Business Solutions has no annual contracts for our cloud-based business VoIP system. We think it makes great business sense, particularly for our customers who are making the switch from a traditional copper-wire phone service where lengthy and expensive contracts are the order of the day. You can read more about the benefits of no annual contracts for business phone service by visiting our blog, 4 Reasons ‘No Annual Contract Service’ Works With Our Business Phone System. Additionally, if you’d like to speak to one of our representatives for a no-hassle discussion on how moving to the Vonage Cloud can work for your business, simply call 1-877-862-2562.

Do you offer equipment leasing?

Vonage Business Solutions does not offer an equipment leasing program at this time. However, we do offer a range of phones to meet the needs of your company. Please get in touch with one of our friendly representatives who will be happy to go through the costs with you.


How do I cancel my service with Vonage Business Solutions?

We understand that your business phone needs may change over time. However, before you cancel your service, we encourage you to call 1-866-901-0242 speak to one of the helpful representatives to see how Vonage Business Solutions might be able to assist you. To learn more about cancellations, see our Terms of Service page, or you can visit our cancellation form.

What kind of support services does Vonage Business Solutions offer?

Vonage Business Solutions’ (formerly Vocalocity) knowledgeable customer care team is readily available to help. Click or call for 24/7 customer support.

How do I reach customer support for Vonage Business Solutions?

The Customer Care team is available weekdays from 9am – 9pm EST to help our VoIP service customers with any questions or technical support issues. You can reach them by calling 1-866-901-0242 or by visiting the Customer Support Portal. There is also emergency support available after hours and weekends.

About Vonage Business Solutions

Who is Vonage Business Solutions?

Since 2006, Vonage Business Solutions been the leading VoIP service provider focused on delivering premium quality business phone service to growing companies. While the basic dial tone is the core of our offering, we also develop and deliver innovative integration and features to help you work smarter. You can read more about us here, including press releases, our blog or learn more about our excellent customer service team.

How do I know that Vonage Business Solutions is a good choice for my business?

Any small-to-mid-sized business with broadband access that is looking for an affordable, flexible and reliable phone system and service a perfect fit for Vonage Business Solutions. We see ourselves as a partner to helping your business to grow and we’re passionate about what we do. Don’t believe us? Take a look through our Customer Success Stories, or watch our customer service team in action. At Vonage Business, we truly believe that your success is our success.

What makes Vonage Business Solutions different from other VoIP providers?

When you’re comparing VoIP providers, it can sometimes be difficult to tell what makes one company truly stand out from another. However, at Vonage Business Solutions, we’ve been the fastest-growing provider year after year, and we have an award-winning phone service that we’ve built ourselves from the ground up. We’re also a big believer in giving you the support you need with your VoIP phone service to ensure your company’s success. Want to know more? Take a look at our Education Center for more information, or get in touch with one of our representatives who will be happy to answer any questions you might have.

How does Vonage Business Solutions compare with residential VoIP services?

Residential VoIP service providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). Vonage Business Solutions provides business-grade phone service through the use of IP (internet protocol) phones along with robust phone system functionality, giving both you and your customers a better experience. If you are looking for residential VoIP information, please visit Vonage.com.

Set Up

Do you provide Internet service?

No, we are not an Internet service provider. We are a hosted phone service provider which means that once you have a high-speed Internet connection at your office, our system will work directly with your Internet to make and receive calls.

How many phone lines do I get with your service?

Instead of having shared phone “lines,” each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely.

Will my existing phone service be interrupted during the set up of Vonage Business Solutions’ Hosted-PBX?

No. Vonage Business Solutions (formerly Vocalocity) understands that your phones are the lifeblood of your business, so we take every precaution possible to ensure porting your phone numbers from your current provider to Vonage is a smooth and seamless transition.

Can I switch my current toll-free number to Vonage Business Solutions?

Yes. Porting your toll free number to Vonage Business Solutions (formerly Vocalocity) may take up to 20 business days, but it will be completed without any service interruptions.

Can I choose my own vanity number?

Vonage Business Solutions (formerly Vocalocity) does not offer vanity numbers directly, but we do have partnerships with several companies that offer this service.

Do I “own” my number? Can I keep my toll free number if I choose to cancel?

Yes, you can take any phone number with you to a new provider should you choose to leave Vonage Business Solutions (formerly Vocalocity).

What do I need to use Vonage Business Solutions’ Hosted-PBX?

All you need is a high speed internet connection and an IP phone. Soft Phones (a software program that emulates a telephone key pad) can also be used in conjunction with a headset and a computer. Vonage Business Solutions’ (formerly Vocalocity) service is a Cloud PBX, meaning that all the necessary tools for your phone system are hosted in the cloud.

Does Vonage Business Solutions’ Hosted-PBX replace my phone system?

Yes, it replaces expensive and outdated phone system hardware and eliminates the need to buy new equipment.

How much Internet Bandwidth do I need?

Each active call with Vonage Business Solutions (formerly Vocalocity) requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.

How much technical skill is required to set-up and use the service?

Virtually none. The IP phones are plug-and-play and will arrive ready to make and receive calls the instant they are plugged into a broadband connection, right out of the box. The account settings can easily be administered from our user-friendly online interface.

Do you support physical fax machines?

Vonage Business Solutions (formerly Vocalocity) only supports a paperless fax-to-email/email-to-fax solution. It has been our determination that fax over IP using a traditional fax machine lacks the reliability our customers demand.